FAQ

Here's a list of the most Frequently Asked Questions (also known as FAQ's) from our existing customers. However, if you have a question that's not shown below, please don't hesitate to contact one of our dedicated customer service team members on 0345 2220266 or by email [email protected].

Key information

Some help for you to understand better
What do Loan Marketing do – and who are you?

Loanmarketing.co.uk is an online credit broker. We offer credit report and scoring facilities and a range of financial services and products for you to take advantage of. Credit reports and scores are provided by Callcredit Limited. Please note, our service is only available to current members.

We work hard to make sure the information on our site is correct at all times so we have people working closely with our lenders and partners - however sometimes things change before we can get our IT team to update the site. If you find anything you think is out of date, please contact us and if we are not already in the process of changing it we will make sure it is done as soon as possible.

Is there a fee to pay?

We provide a subscription-based membership scheme called Credit Hub. This service is free for the first 14 days and thereafter a £14.99 monthly subscription applies. Please see our Terms and Conditions for further details. Please note, this service is no longer open to new customers, and is only available to current members.

How do I cancel?

If you no longer require the service, all you need to do is contact us by telephone or email to tell us that you wish to cancel your membership – we will then cancel this for you.

How do I log in?

You can log into your member’s area from the home page of the website.

Your unique log in details would have been sent to you by email and text message soon after completing your application form.

Where can I find your Terms and Conditions?

Our Terms & Conditions can be accessed from all the website pages as well as the member’s area, or you can view them here –

If I already have a loan, can I apply for another one?

The number of loans you can have will depend on your circumstances, affordability and the lender’s requirements and approval. Currently we do not have any loan options that you can apply for through our website.

Can I apply for a debt consolidation loan?

Please note, you won’t be able to make an application for a loan from our website.

Of course, a lot of people consolidate their debts to reduce their monthly payments however it is not always the best option – if you are finding it hard to meet your monthly payments, please contact your local Citizens Advice Bureau or the Money Advice Service:
https://www.citizensadvice.org.uk
https://www.moneyadviceservice.org.uk/en

What does a 'representative APR' mean?

A 'representative' APR is the rate of interest expected to be received by 51% of customers, however rates will vary depending on your individual circumstances and credit history. The interest rate you are offered may be higher or lower than the representative APR.

I wish to complain – how do I do this?

Firstly, we are sorry you are unhappy, we make every effort to make sure our service is excellent, however if we have fallen short of your expectations please to make a complaint.

We deal with any complaint individually so please bear with us; we will acknowledge your complaint promptly and issue you a final response within 8 weeks. For more information, please check our Complaints Policy which is accessible from the menu at the bottom of all of our website pages.